Questions

We check your photo within one working day, then print and pack it. Most orders leave our Perth workshop within 3 to 5 working days, then Australia Post delivers it, usually in 2 to 6 business days depending on where you are.

Yes, until it prints. Reply to your order email, or write to hello@glowframe.au, as soon as you can. Once printing has started we can’t change it.

Always. A person looks at every photo and its preview before it prints. If something would look better with a different crop or tone, or the photo is too small to print well, we email you before going ahead.

Everywhere in Australia, with Australia Post. You’ll get a tracking link when it’s on its way.

Each piece is wrapped and boxed to travel safely. If it ever arrives damaged, send us a photo and we’ll print you a new one.

The lithophane is 144 × 108 mm, landscape or portrait. The Light Box frame around it is about 163 × 127 mm and 29 mm deep.

A lithophane holds your photo in its thickness, not in ink. In daylight you see a soft white relief; with light behind it, the thin parts glow and the picture appears. The preview’s light switch shows you both.

The lithophane is printed in white PLA. The frames are printed in PETG, which copes with the warmth of the light. The Light Box has a USB-C LED panel inside.

With the included USB-C switch cable, from any USB phone charger. The dimmer cable lets you set the brightness.

Dust it with a soft dry cloth. Keep it out of direct sun and away from heat, such as a car dashboard or a heater.

Please only use photos you took yourself or have the right to use. We may decline photos that are inappropriate or clearly someone else’s work, such as professional or copyrighted images, and refund you in full.

Your photo is stored privately and used only to make your Glowframe. We delete it 60 days after delivery. We never use it anywhere without your permission. See our privacy policy.

We’ll tell you when you upload it. Small photos still work, but fine detail may look soft. The original from your phone is always better than a screenshot or a photo from social media.