Shipping and returns

Draft for the owner to review. This page has not been checked by a lawyer.

Shipping

We ship Australia-wide with Australia Post. Most orders leave our Perth workshop within 3 to 5 working days of your photo being checked, and you’ll get a tracking link by email. Delivery usually takes 2 to 6 business days after that, depending on where you are.

Made just for you

Every Glowframe is made to order from your own photo, so we can’t accept returns for a change of mind. Please look at the preview carefully before ordering, with the light on and off.

If something is wrong

If your Glowframe arrives damaged, is faulty, or isn’t what you ordered, we’ll replace it or refund you. Email hello@glowframe.au within 30 days with your order number and a photo of the problem. You don’t need to send it back unless we ask.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If we can’t print your photo

If we decide a photo can’t be printed well, or we can’t accept it (see our terms), we’ll email you with the choice of uploading a different photo or a full refund.